Help center
Answers to the common ticket and account questions, and a direct line to support. You never need to sign in to get help with a ticket.
Frequently asked
My ticket has not arrived
Your ticket and QR code are usually ready within seconds after payment. Check your email and wallet pass. If it is still missing, resend it to your order email below, or submit a request.
How do I claim my account?
Use the magic link in your confirmation email. Your ticket is valid even if you never log in.
What is the refund window?
Refunds are window-enforced. Submit a request below with your order details.
How do I redeem a team pass?
Enter your team-pass code on the exhibitor portal. Each code carries a quota and a roster.
Scan or check-in basics
Check-in works offline at the door. Exhibitors scan your badge to save you as a lead.
Still need help? Contact support
No account needed. A real person reads every request and replies by email. On event day, the staffed exceptions desk is the in-person support presence.